Hours of Operation:
24x7 Monday - Sunday





Frequently Asked Questions

We try to anticipate questions you might have about our hair replacement systems and accessories and provide the answers here. If you need additional information call our toll-free number (704) 606-8752 .

How Do I Order a Hair System?
Do You Use Real Human Hair?
How Long Will My New System Last?
When Will I Receive My New Hair System?
Who Will Cut My Hair System For Me?
After My First Order, Will My Price Go Up?
Can You Copy My Existing Unit Exactly?
Will the Lace Match My Skin Color?
What Do I Do With That Strip of Bare Lace On My New Hair System?
What is Your Return Policy?


How Do I Order a Hair System?

We make it Simple and Easy! At the online store you will make simple selections such as what hair system, hair density, hair color etc...If you know all your specs click appropriately. You can also send in your hair sample to us if not sure what color you are. Always feel free to contact us toll free to help assist the first time if needed. We are glad to help (704) 606-8752 .
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Do You Use Real Human Hair?

Yes, we always use the highest quality human hair.
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How Long Will My New System Last?

Hair Systems are not intended to last forever. Without the body's natural oils to protect it, human hair will eventually become drier and more brittle. It is truly a personal decision. The newer the hair system, the more vibrant the hair will be. With our always low wholesale price of $299 it is best to replace your system as often as your budget allows.
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When Will I Receive My New Hair System?

Your hair system will ship in less than 10 business days. Most other places make you wait 8-14 weeks. We take great pride in our expedited service. If you are a current client and have a "hair emergency", call us toll-free at(704) 606-8752 and we will work with our order-fulfillment department to get you an appropriate in-stock hair system for you to receive the next day (U.S. only).
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Who Will Cut My Hair System For Me?

Many salons refuse to cut a hair system they didn't sell. Others charge an exorbitant amount of money to do so. Some salons are glad to do the job even if they did not sell you the hair system. Expect to pay $100.00 for design fee plus bonding fee. If you buy from us we will waive design fee, bonding is extra. If you are in Charlotte, NC, come into our salon and we will waive your cut-in fee. If you have trouble finding an experienced hair stylist, please call us toll-free at (704) 606-8752 and we will help you locate someone near you.
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After My First Order, Will My Price Go Up?

Your prices will not go up when you re-order. You will pay the same price. We committed to keeping our prices affordable and low for you. Our hope is this will allow you to afford to wear a fresh looking hair system each and every day.
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Can You Copy My Existing Unit Exactly?

Absolutely! Send it to us and we'll be glad to have it duplicated exactly. You can even specify changes in base material, hair color, hair density, etc.
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Will the Lace Match My Skin Color?

Our laces and skins are transparent and extra light, allowing your natural skin tone to show through. Even if you tan during the summer, the base will remain invisible.
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What Do I Do With That Strip of Bare Lace On My New Hair System?

All new lace systems have a strip of bare lace at the front that needs to be trimmed away. It is easy to trim that excess lace with a pair of sharp scissors, BUT - be sure to leave a 1/8" - 1/4" strip of bare lace ahead of the actual hairline. Why? Having the bare lace in front means that if the lace starts to fray a bit, you will not lose hair at the hairline. When it is attached, that small strip of lace disappears against your skin.
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What is Your Return Policy?

You can return a system within 2 weeks of purchase, unless it has been used, washed, shampoed, or otherwise adjusted.
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E-mail or call us today at (704) 606-8752 for more assistance
in ordering your $299 hair replacement system today.